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Service 02

AI Agents & Automation

Custom AI agents deployed on your stack that handle support, lead qualification, internal ops, and reporting. Measurable time and cost savings from week one.

80%
Avg. ticket deflection rate
40hrs
Saved per week, per team
5–7×
Average ROI within 6 months
AUTOMATION FLOW
👤
INCOMING REQUEST
"I need help with my order #4821"
AI Agent Processing
Checking order system, CRM, shipping API...
✓ Resolved
✓ CRM Updated
✓ Email Sent
80% resolved without human intervention

The Problem

Your team is spending 40% of their time on tasks AI can do.

Support tickets, lead qualification, report generation, onboarding sequences, data syncing — these tasks eat your team alive. The average knowledge worker spends 3+ hours per day on repetitive work that could be automated. We build the agents that take that work off their plate.

40% of knowledge work is repetitive and directly automatable

Support teams answer the same 20 questions 70% of the time

Lead qualification delays cost 21+ hours of sales time per week

Manual reporting wastes senior talent on low-value work

Our Approach

How we work.

01
Week 1

Process Audit

We map your workflows, identify automation opportunities, and calculate exact ROI of each agent before building.

02
Week 2

Agent Design

We design the agent's decision tree, tone, escalation paths, and tool integrations — signed off before any code.

03
Week 3–4

Build & Test

Agent built on your stack (n8n, Make.com, or custom), connected to your tools, tested against 200+ edge cases.

04
Week 5

Integrate & Launch

Soft launch with parallel running against your existing process. We monitor, adjust, and iterate in real time.

05
Month 2+

Optimise & Expand

Performance review, new use cases identified, additional agents built as ROI compounds.

What You Get

Everything included.

01

Workflow Audit & ROI Map

Before we build anything, we map every automation opportunity and calculate projected time and cost savings in writing.

02

Custom Agent Architecture

Fully designed decision logic, escalation paths, and conversation flows — tailored to your business, not a generic template.

03

Tool & CRM Integration

Your agent connects to your stack: HubSpot, Salesforce, Zendesk, Slack, or custom APIs — whatever you use.

04

200+ Edge Case Testing

Comprehensive test suite to ensure your agent handles unusual inputs and edge cases without embarrassing failures.

05

Handoff & Documentation

Your team learns how to monitor, update, and extend the agent. Full documentation and video walkthrough included.

06

30-Day Post-Launch Support

We monitor performance, fix issues, and optimize the agent for 30 days post-launch — included in every build.

Real Results

80%
Average ticket deflection rate
40hrs
Saved per team, per week
ROI within 6 months

The AI agent handles 80% of tickets automatically. We saved 40 hours a week and customer satisfaction went from 3.8 to 4.7 stars.

SK
Sarah K.
Head of Operations, SaaS Platform

Pricing

Transparent. No surprises.

Single Agent

$5,000

One focused agent, fully built

1 custom AI agent
Process audit & design
Up to 3 tool integrations
200+ edge case testing
Full documentation
30-day post-launch support
Get Started
Most Popular

Agent Suite

$15,000

3 agents, fully integrated

3 custom AI agents
Full workflow audit
Unlimited integrations
Custom orchestration layer
Agent management dashboard
60-day support & training
Get Started

Managed

$4,000/mo

Ongoing ops + new builds

Ongoing agent monitoring
1 new agent build/month
Performance optimization
Weekly ops report
Priority support
Dedicated agent engineer
Get Started

FAQ

Common questions.

Still have questions? We'd love to talk through your specific situation.

Ask us anything

Virtually anything with an API: HubSpot, Salesforce, Zendesk, Intercom, Slack, Linear, Notion, Jira, Google Workspace, and any custom internal tools. We handle the integration.

We build comprehensive decision trees, hard limits on what the agent can and can't do, human escalation paths, and run 200+ test scenarios before launch. The agent is designed to be wrong safely — it always hands off to a human when uncertain.

We use n8n, Make.com, or custom Python/Node.js orchestration depending on your requirements. If you have a preferred stack, we work with it.

Typically 4–5 weeks from kickoff to live launch for a single agent. Complex multi-agent systems take 8–10 weeks.

Yes, 100%. You own all code, workflows, and configurations. We don't lock you into any proprietary platform.

Ready to start?

Let's talk about
your AI goals.

30-minute discovery call. We'll audit your current situation and map out exactly where we can move the needle.

Book a Call hello@citeara.com